FAQ’s About Our Window Blinds

By Andrew Mazer

Posted On September 28, 2018

Q. What is your return policy on Window Blinds?

A. If you’re not sure what size window blind you need, please call us and we will help you determine the size you need. If your blinds are damaged when they arive, simply refuse to accept the delivery. It the goods are left at your door and you can see the package(s) is damaged, take a photo proving the damage and send it to us via email (info@mazerwholesale.com) and we will file a claim with the carrier. We do not accept returns on window blinds if you order the wrong size.

Q. Can I reuse the brackets from my old mini blinds (the ones with the pull cord) to install the new cordless blinds?

A. No. The new cordless blinds have a different shaped-head rail. Cordless mini blinds can’t be mounted into the old “box” style mini blind brackets.

https://youtu.be/LsSHE_ZAdco

Q. Can these blinds be mounted inside a window?

A. The brackets for ALL our window blinds and shades can be used to mount inside or outside of the window box.

Q. Why do I have to buy 4 or 6 of a blind? Why can’t just just buy what I need?

A. We are a wholesale company. We generally don’t sell individual items. Rather, we sell boxes, or cases, or full pallets of items. Our pricing is typically lower than almost any other company selling the same or similar items. We rely on the high volume sale to make our business model work. For the customers who can buy the larger quantity, it works perfectly.

Q. I need to 3 blinds of one size and 3 of another. That makes 6. Can I buy 3 & 3?

A. Sorry, no. This is not possible. We ship each item in full case quantities only.

Q. How does shipping work?

A. The shipping charge is calculated on each individual order. We’ll always try to find the most economical shipping method. Orders under 300 lbs. are usually shipped via UPS because of their price and reliability. For orders over 300 lbs., we usually find a trucking company who can deliver for less cost. We’ll provide a shipping quote after you place your order- (either by phone, through our website, fax, or email). Then we will inform you of the shipping cost, and your total cost.

Q. What happens if the goods come in damaged or something else is wrong with the product?

A. No worries. You are entitled to get your order in perfect condition. If something arrives damaged or wrong in any way, we’ll take care of the problem and replace your order (or the necessary portion of your order). We ask for a photo showing the damage so we can request reimbursement from the delivery service or the manufacturer. In rare cases, we may request the item to be returned.

Q. If I get the item and I don’t like it, can I return it?

A. We don’t want any unhappy customers, so we’re happy to give you all the information you desire before you make your buying decision. If your order was not reported damaged, defective, or wrong (shipped the wrong item) within 24 hours of receipt of goods, we can not accept the return. With over 32 years in the business, we DO have an excellent reputation for representing our products accurately and treating our customers fairly.

Answers to more questions about our window treatment line can be answered in the videos below. If you have any other questions, please call us or fill out a form in the chat box on any page of our website.