Return Policy & Shipment Shortages:

Your report of broken or damaged goods must come within 24 hours of receipt of goods. Defective products must be reported within 30 days.

Defective, Damaged, or Short-shipped Goods:

• Goods damaged in transit or product determined to be defective will be replaced or refunded at our discretion. Damages or short-shipped items must be reported within 24 hours of receipt of goods. Proof of damage must be documented by photographs (email to info@mazerwholesale.com) and if the order was received by Truck delivery, the signed Bill Of Lading must be noted with a description of the damage.
• For products that come in COLORS such as Window Furnishings, Tile, Stationery, Fabric, Adhesive Tape, can not guarantee colors will match the colors you see on our website or be a color match for a product you have purchased in the past. Dye lots vary and color variations are not considered “defective.”
• Non-Defective Goods Are Not Refundable.

We are a wholesale company, not a retail store. Customers placing an order here are buying in bulk and are expected to understand the product prior to purchasing. We are available by phone and email to discuss any details about a product that may be unclear. Once an order has been paid for and shipped, it cannot be canceled nor returned without being subject to a 50% restocking fee. To return non-defective goods, the customer is responsible for the shipping cost and method. 

In this case, a Return Authorization is required prior to returning any product.

Delivery shortages must be reported within 24 hours and documented in writing on the Bill Of Lading in the case of a Truck delivery.