Terms of Sale
Your report of broken or defective goods must come within 24 hours of receipt of goods. With the exception of defective goods or damaged in transit, returns must be in resellable condition to be qualified for credit.
For Non-Defective Returns:
Our original cost of shipping is not refundable. The cost to return the goods is the customer’s responsibility. There is a 25% restocking fee for non-defective goods returned. Since we only sell in full-box (or full case) quantities, we can not accept returns which are not in their full box/case quantity. Goods in opened packages disqualify the value of the entire box or case being returned. No returns accepted after 30 days of receipt of goods.
Return authorization is required in advance. No exceptions.
Defective, Damaged, or Short-shipped Goods:
Good damaged in transit or product determined to be defective is will be replaced or refunded at our discretion. Damages must be reported within 24 hours of receipt of goods. Proof of damaged must be documented by photograph (email to [email protected]) and if the order was received by Truck delivery, the signed Bill Of Lading must be noted with a description of the damage.
Delivery shortages must be reported within 24 hours and documented in writing on the Bill Of Lading in the case of a Truck delivery.
Defective goods must be reported within 72 hours.
Accurate Address Information is Your Responsibility (watch your typing!)
Typographical errors when entering your “Ship To” address will almost always result in misdelivery and/or additional shipping fees. A wrong zip code or misspelled street name may actually double the cost of shipping. As the customer, you take responsibility for address accuracy. The shipping cost for undelivered orders is not refundable and there will be a 25% restocking charge.
No Order may Be Canceled After It Has Shipped.
If you change your mind about ordering after your order has been picked up by the carrier, you will be responsible for both outbound charges and return charges plus a 25% restocking charge. Special orders and orders over $2000.00 are subject to 50% restocking charge and/or subject to our vendor’s return policy.
We Do Not Provide Delivery Date Guarantees
No order can be guaranteed a specific delivery date. Although we have a reputation for fast service, we can not guarantee specific delivery dates or times. Shipping charges, both inbound and outbound, are the responsibility of the customer if a delivery is refused and also subject to restocking charges.
We accept ALL major credit cards, or check in advance, and PAY PAL.
Extra delivery charges incurred by us due to such things as wrong address or any reason or refused shipments will be the responsibility of the buyer and such additional expenses will be charged to the buyer’s account.